Background
Party A (F, 32) and Party B (M, 38) co-owned a tech start-up (online store). Party A wanted to sell the business, while Party B wished to continue growing it. This disagreement had stalled decision-making for over six months.
Conflict & Escalation
Both partners accused the other of mismanagement and secrecy. Meetings often devolved into arguments, with mistrust preventing meaningful dialogue.
Behaviours & Dynamics Observed
| Category | Observed Behaviour | Insight |
|---|---|---|
| Emotional | Anxiety, anger, defensiveness | Ownership and future control heightened tension |
| Communication | Interruptions, sarcasm, rigid positions | Blocked practical discussion |
| Relational | Distrust and resentment | Required neutral facilitation |
| Logistics | Lack of clarity on company value | Needed objective financial assessment |
Mediation Approach
An independent financial expert was soured and provided a fair valuation of the company. The mediator separated discussions on the exit strategy from operational concerns and helped both partners focus on preserving company value while meeting individual goals.
Resolution
A phased buyout plan allowed Party A to exit gradually while Party B continued operations. Conflict was reduced, company value preserved, and litigation avoided.